Privacy Policy

1. Information We Collect

When you contact us, request a consultation, or use our services, we may collect the following types of information:

2. How We Use Your Information

We use the information you share for the following purposes:

• To respond to your enquiries and schedule consultations.
• To deliver and manage our interior design services.
• To send relevant project updates and service communications.
• To understand how our website is used and improve its content and usability.
• To fulfil any legal or regulatory obligations applicable in Malaysia.

We do not send unsolicited marketing messages. Any service-related communication is tied to an active enquiry or project relationship.

3. Data Sharing

We do not sell or trade your personal information. We may share limited details with:

• Contractors and suppliers — when coordinating renovation or procurement work as part of your project, with only the information necessary for that task.
• Analytics providers — such as Google Analytics, to help us understand website usage. These services process data under their own privacy policies.
• Legal or regulatory bodies — where required by Malaysian law or in response to a lawful request.

Any third party we work with is expected to handle your data with appropriate care.

4. Cookies and Tracking

Our website uses cookies and similar technologies to support analytics and improve your browsing experience. You can manage your cookie preferences at any time.

For detailed information on the cookies we use and how to control them, please refer to our Cookie Policy.

5. Data Retention

We retain your personal data for as long as it is reasonably needed to fulfil the purpose for which it was collected, or as required by applicable law. Broadly:

• Enquiries that do not progress to a project are typically removed within 12 months.
• Project-related records are retained for up to seven years to meet accounting and contractual obligations.
• Analytics data is retained in aggregated, non-identifiable form.

6. Your Rights

Under the Personal Data Protection Act 2010, you have the right to:

To exercise any of these rights, please write to us at info@versospa. We will respond within a reasonable timeframe.

7. Data Security

We take reasonable steps to protect your information from unauthorised access, use, or disclosure. Our website uses HTTPS for data transmission. Access to client records is restricted to relevant members of the Verso Spaces team.

While we work diligently to safeguard your information, no digital transmission can be fully assured against risk. If you have concerns about a particular data interaction, please contact us directly.

8. Third-Party Links

Our website may contain links to external sites — such as material suppliers or partner organisations. We do not control these sites and are not responsible for their privacy practices. We encourage you to read the relevant privacy notices before providing personal information to any third-party site.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we may remove it.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, the "Last updated" date at the top of this page will be revised. Continued use of our website following any update constitutes acceptance of the revised policy.